If the SBA undertakes a review of your loan, the SBA or your lender will notify you of the review and the SBA loan review decision. You have the right to appeal certain SBA loan review decisions. Your lender is responsible for notifying you of the forgiveness amount paid by SBA and the date on which your first payment will be due, if applicable.
Borrowers who need assistance with direct forgiveness can contact the SBA at their dedicated forgiveness call center: 877-552-2692. The call center is open Monday – Friday, 8 a.m. - 8 p.m. ET. The call center can only assist direct forgiveness applicants.