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300 Montgomery Street

San Francisco, CA

United States

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Any questions?

People often ask

How do I apply to Fundbox?

We offer two services, a revolving line of credit and net terms on business purchases. The application and approval processes and terms are different for each. 

 

To apply for Fundbox credit:

1. Get started by providing a few basic details about your business at fundbox.com/signup.

2. Provide some info for your credit assessment. We’ll ask for some additional details about your business and we may ask for data from your accounting software, business checking account, credit report or other sources.

If you use your credit report as a data source, we will do a soft inquiry for initial assessment, which will not affect your credit score. We will only do a hard inquiry when you use your Fundbox credit for the first time. We may also do periodic soft inquiries for credit reassessment.

3. Get a decision quickly!

Your data will be reviewed and you’ll get a decision quickly. If for any reason it’s taking longer than usual to assess your data, you won’t need to wait around. We’ll let you know right away that we need a little extra time to process your application and we’ll send you and email when your decision is ready.

 

To apply for net terms powered by Fundbox:

1. Get started by providing a few basic details about your business at fundbox.com/pay/register.

2. Provide some info for your credit assessment. We’ll ask for some additional details about your business and we may ask for data from your business checking account, credit report or other sources.

If you use your credit report as a data source, we will do a soft inquiry for initial assessment, which will not affect your credit score. We will only do a hard inquiry when you use your Fundbox credit for the first time. We may also do periodic soft inquiries for credit reassessment.

3. Get a decision quickly!

Your data will be reviewed and you’ll get a decision quickly. If for any reason it’s taking longer than usual to assess your data, you won’t need to wait around. We’ll let you know right away that we need a little extra time to process your application and we’ll send you and email when your decision is ready.

 

To apply to accept Fundbox credit as a payment method:

1. Get started by providing a few basic details about your business at fundbox.com/merchant/.

2. Upload a recent bank statement or voided check or connect your business checking account.

3. That’s it! We'll review your application. If you're approved, you can start accepting payments with Fundbox right away.

 

 

How do payments work?

We offer two services, a revolving line of credit and net terms on business purchases. Making payments to Fundbox works differently for each. 

 

When you draw funds:

You will be able to review and confirm your payment terms.

Payment terms include the number of weekly payments you’ll be making, the weekly principal, and the weekly interest that will be debited each week. 

 

Debits are made automatically every Wednesday at 10am PST, starting no less than eight days after you draw funds. That means if you draw on a Tuesday, your first weekly payment will not be debited the next day, rather, your first debit will be scheduled for the following Wednesday, eight days from when you drew funds.

Similar to how a credit card works, whenever you draw funds, that amount is taken from your total credit limit, and whenever you make a payment, your available credit goes back up. Your credit is usually replenished within 3 business days of a successful payment.

 

When you use Fundbox to make a business purchase with net terms:

You will also be able to review and confirm your payment terms.

You will always start with free net terms. During net terms, no payment is due. In most U.S. states, once net terms end, extended terms will begin automatically. With extended terms, you can pay in up to 52 equal weekly payments. Weekly debits are made automatically every Wednesday at 10am PST.

Whenever you make a payment, your credit limit goes back up. Your credit is usually replenished within 3 business days of a successful payment.

 

For both services:

You can pay your entire outstanding balance early anytime with no extra interest or fees. In fact, when you repay Fundbox before your payment plan ends, we’ll waive all remaining interest.

How long does it take for funds to arrive?

Funds drawn from your Fundbox account are expected to arrive within 2 business days.

Can I get discounts on my weekly interest?

We offer two services, a revolving line of credit and net terms on business purchases. Discounts on interest are currently only available for the revolving line of credit service.

 

Yes. There are two ways to get discounts on your weekly interest. We call these discounts “Rewards”.

Coupons:

For some holidays and other occasions, we send out coupons which automatically add Rewards to your balance. Your Rewards will automatically be applied to your next draw, lowering the interest due each week for that draw.

 

CashBack:

Some Fundbox accounts include a CashBack program. With CashBack, each time you make a weekly payment, a percentage of the interest paid is added to your Rewards account. These Rewards are also automatically be applied to your next draw, lowering the interest due each week for that draw.

 

If you pay an outstanding balance in full before your payment terms end, we'll waive all remaining interest. The portion of your Rewards that were applied to those weeks will not return to your Rewards balance.

How do I update my bank account details?

To update the business checking account we use for debits:

  1. Go to Settings in your dashboard.
  2. Click on Payment Method (your dashboard may say Account instead).
  3. Under Bank Account Details, click on “Edit” and follow the instructions.

How_do_I_update_my_bank_account_details_.png

Let us know if we can help at support@fundbox.com or (855) 908-3550, Monday–Friday, 8am to 8pm EST. We recommend that you contact us by 9am PST on the day of the scheduled debit, at the latest, to make sure the new account is used for your next debit.

Can I pay early?

Yes. After using your Fundbox credit and starting your weekly payment plan, you can pay your entire outstanding balance early with no extra interest or fees. In fact, when you repay before your payment plan ends, we’ll waive all remaining interest.

You can pay early from your dashboard or by calling us at (855) 908-3533 by 9am PST on the day of the scheduled debit. The outstanding balance will not be debited immediately; it will be added to your next scheduled weekly debit.

How do I disconnect my QuickBooks Online?

To disconnect your QuickBooks Online account from you Fundbox account:

  1. Log in to QuickBooks Online with your Intuit credentials.
  2. In a separate tab paste this link into your browser's address bar: https://qbo.intuit.com/app/skdapplist.
  3. Find the Fundbox app and click “Disconnect”.
  4. Confirm that you want to disconnect your QuickBooks Online account from Fundbox.


To reconnect your QuickBooks Online to Fundbox at anytime:

  1. Go to fundbox.com.
  2. Click on the "Sign in with Intuit" button and follow the instructions.
How do I sync my QuickBooks Desktop with Fundbox?

First, make sure your Fundbox Sync Manager is downloaded and up to date. The current version is v.16.0.818.0. Download or Update Your Fundbox Sync Manager

Next, make sure your Fundbox Sync Manager is running. To do this, open the program, right click on the icon, then click on "Configure".


                     

If your Fundbox Sync Manager is up to date and running, but you're still not syncing, it may be because your QuickBooks Desktop isn't open. In your Sync Manager, you want to see a green check mark on both the Fundbox and Accounting tabs.

If there is a red X on the Accounting tab, click "Connect". 

If there is a red X on the Fundbox tab, check that the token field is filled in and saved. Under the token field, you should see  "Status: Connected". If this is not the case, you can contact us for help at (855) 572-7707.

 

                               

You can right click the Fundbox icon in your task tray to check whether your sync is now in progress. If the sync is working, the Exit (sync in progress) option will be gray.

 

 

If you've taken these steps and your QuickBooks Desktop is still not synced with your Fundbox account, please give us a call at (855) 572-7707, Monday–Friday from 8am–8pm EST.