How Customer Demands Have Pushed Finance to Evolve

Author: Irene Malatesta | May 7, 2018

How do you access your financial data? When you want to make a deposit, do you walk into your local bank branch with a paper passbook and speak to a teller like your grandparents did? Or, do you use an app on your smartphone to take a photo of a check and deposit it remotely? If you’re like 62% of Americans, you’re taking advantage of digital banking in some form.

It doesn’t take a financial expert to notice that the banking industry is changing. In recent years, that change has accelerated, with the advent of ubiquitous internet, smartphones, and mobile banking.

One interesting fact we’ve observed is that it’s not just big banks or huge companies driving the biggest changes; it’s individual consumers.

It turns out that, as individuals, we’re all a lot more powerful than we might think. Individual consumers and their increasingly loud demands for better, faster, and more user-friendly banking experiences that driven huge changes in the industry, and will continue to do so.

This week, Fundbox’s Sebastian Rymarz examines this idea in Forbes, in his article, How Consumer Demands Have Pushed Finance to Evolve.

Sebastian Rymarz is the Chief Business Officer for Fundbox where he oversees Marketing, Sales, Business and Corporate Development.

Read the full article here.

Read Sebastian’s previous article in Forbes, Using Data to Supercharge Small-Business Lending Decisions.

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