Pumpkins, turkeys, Black Friday sales, and even holiday music! Believe it or not, the holiday season is right around the corner. You may also recognize the impending holiday season now that your inbox is starting to get filled with holiday offers.
As of today, email marketing still delivers the greatest return of any marketing tactic ($36 for every $1 spent, in fact). With the vast volume of marketing emails being sent out on a daily basis, you may be wondering: How can I make sure my company’s emails stand out from the crowd? Here are seven things you can do to make sure your emails drive customer engagement and retention over the holidays, and help you stand out from your competitors.
Set a Goal
Don’t feel you have to blast a holiday-themed email out just because it’s the season, and everyone’s doing it. Think about your goals. What do you want the reader to do? Print a coupon, download something, view a video link? Each email you send should have a clear goal, messaging and call-to-action.
Stand Out
Inboxes are crowded places at this time of year, so think of ways to make your email stand out. Use fun, abbreviated subject line (something that teases and draws the reader to open the email). Use offers creatively. Make them time bound or customize them for certain customer segments – such as 15% off for loyal or active customers or 10% for prospects.
Don’t Neglect Your Subject Line
Speaking of subject lines, now more than ever is the time to get them right. That small window of text is your only opportunity to get the attention of your audience. Check out these tips for improving your email open rates by mastering your subject line.
Use Pre-Designed Templates
As a small business, you may not have a dedicated design team, or even an email marketing team. Not to worry! Many email service providers offer a variety of pre-designed templates that you can use. These templates are flexible in their design and can be customized using your logo. Just add your holiday message and you’re off.
Test Your Emails
Another way to ensure your email stands out is to test it. Simply test two or three versions of your email to a very small subset of your email list. Then monitor the results to see which offer, subject line or time of day works best. Email software can help with this process of A/B testing.
Carry Your Message Across Other Channels
There’s a good chance that most of your email subscribers follow you on social media too. Make sure to post the same offer, message and holiday-themed imagery across these sites, giving you more opportunities to get their attention. A cohesive campaign across multiple channels also portrays a sophisticated and well-established brand.
Keep Holiday Customers Engaged with a Nurture Email Program
Use your email software and CRM to track who took actions based on your holiday email, and then plan a nurture campaign to keep them engaged. These emails are distinct from your regular email marketing efforts and are triggered automatically by an action. Nurture emails are a great way to cross-sell, up-sell and keep customers interested in your business.
Happy holidays (and marketing)!
Disclaimer: Fundbox and its affiliates do not provide tax, legal or accounting advice. This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, tax, legal or accounting advice. You should consult your own tax, legal, and accounting advisors before engaging in any transaction.
