Dialer Administrator,
Dallas

Fundbox

Our Plano office at Legacy Center, about 30 minutes outside of Dallas, is the latest addition to the Fundbox family. Join our local team and help build it from the ground up. We strive to become Plano’s top employer and we’re recruiting the brightest minds and building a best in region office that blends our Tel Aviv and San Francisco inspired culture, with a Texas twist. We take our work seriously, but live life to its fullest. Wear jeans as you change the world in a modern open office, and blow off steam at the many fitness centers, restaurants, and bars.

We build financial technology to help more business owners succeed.  Our goal is to revolutionize the business economy be evolving how funding flows. 

We’re looking for a talented Dialer Administrator to join our exceptional team, help us continue our rapid growth, and create a better way forward for our customers. In this position on our operations team, you will be responsible for managing the predictive dialer system that controls the flow of Outbound Calls to customers. The DA will also be responsible for providing reporting to the clients and collaborating with line of business management to determine overall strategy. The DA will design calling campaigns for each department.

In this role, you will:

  • Perform daily uploads and downloads for system accuracy
  • Ensure that auto outbound campaigns are running properly and are effectively documented in Salesforce 
  • Analysis of dialer output data to identify potential problems/issues
  • Create and update dialing campaigns, filter, list strategies and reports.
  • Monitor and adjust performance of dialer systems
  • Troubleshoot and resolve technical issues related to dialer system
  • Partner with compliance and legal teams to ensure controls are in place to meet legal and regulatory requirements


You should have:

  • At least one year of experience in a call-center environment
  • Knowledge and experience in using a dialer system
  • Intermediate to advanced proficiency level with Microsoft Excel
  • Basic statistics knowledge and ability to comprehend and analyze dialer-output data
  • Knowledge of auto-dialer operation/concepts
  • Understanding of database-design principles, data structures and optimizations
  • Strong time management and the capability to execute multiple tasks and priorities in a dynamic environment.
  • Excellent oral and written communication skills
  • Highly analytical and technically minded

 

At Fundbox, we’re on a mission to help give business owners more financial power. Our story began when our CEO and co-founder’s mother encountered cash flow problems when she tried to grow her small business. The challenges she faced inspired our CEO to solve the most important problems for business owners and help them access capital and financial tools. Today, we combine cutting-edge machine learning and data science technologies with outstanding design and top-notch user support that earns rave reviews from our thousands of happy customers. Fundbox has raised over $100 million in capital from leading Silicon Valley investors such as Jeff Bezos, Khosla Ventures, General Catalyst Partners, and Spark Capital. Fundbox has offices in downtown San Francisco, Dallas and Tel Aviv, Israel.

 

Our Plano office at Legacy Center is the latest addition to the Fundbox family. Join our local team and help build it from the ground up. We strive to become Plano’s top employer and we’re recruiting the brightest minds and building a best in region office that blends our Tel Aviv and San Francisco inspired culture, with a Texas twist. We take our work seriously, but live life to its fullest. Wear jeans as you change the world in a modern open office, and blow off steam at the many fitness centers, restaurants, and bars. 

 

We’re proud to be an equal opportunity workplace as we know that diverse teams produce the best work. We’re committed to building a culture of innovation and inclusion across gender, race, age, sexual orientation, religion, disability, and identity. Here at Fundbox, we strive to uphold a system of values we call MOSAIC: Mission, Ownership, Speed, Achva (a Hebrew term meaning to help one another), Innovation, and Clarity. Embracing our diverse backgrounds and abilities allows us to harness our creativity and achieve more, together.

 

Diversity and Inclusion at Fundbox

We’re proud to be an equal opportunity workplace as we know that diverse teams produce the best work. We’re committed to building a culture of innovation and inclusion across gender, race, age, sexual orientation, religion, disability, and identity. Here at Fundbox, we strive to uphold a system of values we call MOSAIC: Mission, Ownership, Speed, Achva (a Hebrew term meaning to help one another), Innovation, and Clarity. Embracing our diverse backgrounds and abilities allows us to harness our creativity and achieve more, together.

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