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Collections Specialist

United States, TX, S&M

United States TX

At Fundbox our vision is to power the small business economy with innovative credit and payment solutions. We offer fast and incredibly intuitive access to business credit. Our goal is to unlock the potential of small businesses by giving them financial agility and peace of mind. We need outstanding people to help us achieve our goals.

We’re looking for a talented Collections Specialist to join our exceptional team, help us continue our rapid growth, and create a better way forward for our customers. In this position on our Collections team, you will have an opportunity to help us continue our rapid growth, and create a better way forward for our customers. You'll need a genuine desire to help individuals and small business owners. You will be responsible for customer resolutions, payment plans, and process & document management.

**Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship. Fundbox will not hire any applicants for this role who require employer sponsorship for a non-immigrant visa

Requirements

  • At least 1 year of experience in consumer and/or business collections

  • Knowledge of compliance and risk management for commercial or consumer lending environments

  • Strong results-driven track record collections or load servicing

  • Experience in result documentation/follow-through

  • Strong empathic communication style and a desire to maintain customers while working with customers to become current

  • Previous experience with FinTech is a plus

  • Track record of strong working relationships with management and peers

  • Plus: Experience working with 3rd Party Collection teams

Responsibilities

  • Approach customers with repayment solutions on delinquent payments

  • Maintain metrics to measure and track individual performance as well as team performance

  • Measure performance against standards and drive continuous improvement

  • Support existing processes, and participate in the design and implementation of new processes, policies, and procedures to enable greater efficiency in performing the group's functions.

  • Build a working knowledge of customer delinquency cycle, bankruptcy, and litigation activity

  • Build relationships with other departments in Fundbox to under new initiatives

Benefits

Diversity and Inclusion at Fundbox

We’re proud to be an equal-opportunity workplace as we know that diverse teams produce the best work. We’re committed to building a culture of innovation and inclusion across gender, race, age, sexual orientation, religion, disability, and identity. Here at Fundbox, we strive to uphold a system of values we call MOSAIC: Mission, Ownership, Speed, Achva (a Hebrew term meaning to help one another), Innovation, and Clarity. Embracing our diverse backgrounds and abilities allows us to harness our creativity and achieve more, together.


We offer incredible benefits including:

  • Competitive Compensation, including equity with Fundbox in the form of restricted stock units

  • Generous PTO policy to include vacation, sick time and more

  • Monthly lunch budget

  • Total wellness benefits, including individual annual budget, mental and physical health resources and more

  • Personal and professional development budget

  • Stipend to improve your home office setup

  • Premium coverage for health plans offered from day one (some options covered at 100% for Employees)

  • 401k, Life insurance and disability benefits

Let’s not forget, we were recently certified by Great Place to work with an employee satisfaction rate of 94%.

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