Manager, Fraud Investigations (Banking and Credit)

Dallas, Risk Operations

Dallas, Texas, United States office

About Fundbox

Fundbox is a financial platform for small businesses. The company is on a mission to unlock growth for small businesses by providing fast and easy access to financial tools and working capital solutions. Fundbox has connected with over 325,000 businesses, unlocked over $2.5B in working capital, and invested $100M into its AI platform, gaining deep insights into the small business ecosystem.

We were recently selected as one of the top 250 Fintechs out of 17,000 Fintechs and Startups in the industry.  

Fundboxers (as we like to call them) join our amazing team due to our mission of empowering small businesses to realize their full potential with the help of Fundbox.

We offer incredible benefits including:

  • Competitive Compensation, including equity with Fundbox in the form of restricted stock units
  • Generous PTO policy to include vacation, sick time and more
  • Monthly lunch budget
  • Total wellness benefits, including individual annual budget, mental and physical health resources and more
  • Personal and professional development budget 
  • Stipend to improve your home office setup 
  • Premium coverage for health plans offered from day one (some options covered at 100% for Employees)
  • 401k, Life insurance and disability benefits

Let’s not forget, we were recently certified by Great Place to work with an employee satisfaction rate of 94%.

Job Description

We’re looking for a talented Manager of Fraud Investigations to join our exceptional team, help us continue to grow responsibly, and create a better way forward for our customers as they go through the application process. In this position on our Risk Operations team, you will be our most experienced professional within the fraud domain, oversee all aspects of Fraud investigations and operations, as well as be responsible for pushing forward our fraud capabilities and processes.

In this role, you will

  • Lead our Fraud Operations: recruiting, training and managing a high performing team of fraud investigators
  • Define and monitor Fraud KPIs that improve both fraud risk outcomes and operational efficiency. 
  • Design and implement processes and procedures for minimizing fraud risk while maintaining low customer friction.
  • Oversee the effective operation and quality of fraud decisions;  ensuring that cases are being investigated and properly handled
  • Be the most experienced professional within the fraud domain, monitoring internal case insights as well as external fraud news & capabilities to shape fraud strategy and rules; working closely with data, credit, risk and product teams 
  • Work closely with Compliance and Legal on any special investigation needs, as well as ensuring 100% compliance with laws and regulations
  • Ensure Fundbox’s strategic initiatives will be executed properly, helping identify fraud risks and impacts and effectively executing changes needed
  • Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements are met.

You should have

  • At least 5 years of experience in the Fraud domain, with at least 2 years of management experience
  • Experience managing critical processes with high quality, driving process improvements, training and development

Diversity and Inclusion at Fundbox

We’re proud to be an equal opportunity workplace as we know that diverse teams produce the best work. We’re committed to building a culture of innovation and inclusion across gender, race, age, sexual orientation, religion, disability, and identity. Here at Fundbox, we strive to uphold a system of values we call MOSAIC: Mission, Ownership, Speed, Achva (a Hebrew term meaning to help one another), Innovation, and Clarity. Embracing our diverse backgrounds and abilities allows us to harness our creativity and achieve more, together.

Applicants for Manager, Fraud Investigations must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship. Fundbox will not hire any applicants who require employer sponsorship for a non-immigrant visa for this position.

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