Tech Support (Sync Team)

Dallas, Support

Dallas, Texas, United States office

Job Description

At Fundbox our vision is to power the small business economy with innovative credit and payment solutions. We offer fast and incredibly intuitive access to business credit. Our goal is to unlock the potential of small businesses by giving them financial agility and peace of mind. We need outstanding people to help us achieve our goals.

We’re looking for top-tier talent to join our exceptional technical team, help us continue our own rapid growth, and create a better way forward for our customers.  

Fundbox Sync Support works as a team to investigate and analyze platform connection issues, provide solutions, and deliver clear and concise next steps to both our end users and internal stakeholders servicing our customers. We’re looking for derivative thinkers and problem solvers. No system or error is too big to investigate and learn from, flagging trends is a must, process improvement is a mindset, and being a resource is key. We put our customers first and work relentlessly to give them new and innovative financial power. 

In this role you will:

  • Gain expertise in Fundbox’s products and systems to troubleshoot and debug functional issues
  • Provide support and education to all internal customer-facing teams
  • Maintain high caseload escalating tickets to engineering teams and relaying information to users over the phone and email
  • Identify and diagnose technical issues using mySQL, and Tableau
  • Develop workarounds and recommend custom solutions for customer needs
  • Develop a comprehensive understanding of internal sales and support procedures
  • Walk customers through the connection process, taking notes on their technical issues
  • Wear many hats and communicate cross-functionally on a regular basis with sales, support, compliance, product, and engineering teams
  • Document troubleshooting and problem resolution steps
  • Work in a fast paced environment
  • Be committed to being customer-centric

You should have:

  • At least 2-years experience in a customer facing sales or support role a plus
  • Bachelor’s Degree from an Accredited University
  • Quick thinker and a desire to learn more technical skills
  • A high degree of work ethic and a positive, can-do attitude
  • Excellent communication and organization skills
  • Experience with data analytics software and tools such as mySQL, Tableau, Excel, Google Sheets

Dallas, TX Office

Our Plano office at Legacy Center is the latest addition to the Fundbox family. Join our local team and help build it from the ground up. We strive to become Plano’s top employer and we’re recruiting the brightest minds and building a best in region office that blends our Tel Aviv and San Francisco inspired culture, with a Texas twist. We take our work seriously, but live life to its fullest. Wear jeans as you change the world in a modern open office, and blow off steam at the many fitness centers, restaurants, and bars.

Diversity and Inclusion at Fundbox

We’re proud to be an equal opportunity workplace as we know that diverse teams produce the best work. We’re committed to building a culture of innovation and inclusion across gender, race, age, sexual orientation, religion, disability, and identity. Here at Fundbox, we strive to uphold a system of values we call MOSAIC: Mission, Ownership, Speed, Achva (a Hebrew term meaning to help one another), Innovation, and Clarity. Embracing our diverse backgrounds and abilities allows us to harness our creativity and achieve more, together.
 
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