We build financial technology to help more business owners succeed. Our goal is to revolutionize the business economy by evolving how funding flows.
We’re looking for a talented Customer Support Representative to join our exceptional team, help us continue our rapid growth, and create a better way forward for our customers. In this position on our Customer Care team, you will have an opportunity to expand our top-notch customer service team to provide the highest level of support in each interaction with our customers. This team, being closest to the customer, will provide feedback to further improve the product and customer-oriented processes in the company. We view customer service as a powerful growth and retention tool.
Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship. Fundbox will not hire any applicants for Customer Support Representative who require employer sponsorship for a non-immigrant visa.
Requirements
- At least 1 year of experience in client support (Tech support a plus!)
- Associate’s degree or higher
- Strong degree of work ethic and dependability
- Highly customer centric
- Intuitive thinker
- Tech Savvy
- Ability to adhere to strict compliance guidelines
- Experience working with help desk tools (i.e. Salesforce)
Responsibilities
- Make outbound calls, handle inbound calls, follow-ups and call backs, and emails from customers and applicants
- Answer inquiries related to client accounts and product (Payments, tech support, document review, etc)
- Identify and escalate complex tickets to tier 2 support teams
- Work seamlessly with all client facing teams
- Stay current on company and product changes
- Develop positive customer rapport while maintaining high satisfaction
Benefits
Diversity and Inclusion at Fundbox
We’re proud to be an equal-opportunity workplace as we know that diverse teams produce the best work. We’re committed to building a culture of innovation and inclusion across gender, race, age, sexual orientation, religion, disability, and identity. Here at Fundbox, we strive to uphold a system of values we call MOSAIC: Mission, Ownership, Speed, Achva (a Hebrew term meaning to help one another), Innovation, and Clarity. Embracing our diverse backgrounds and abilities allows us to harness our creativity and achieve more, together.
We offer incredible benefits including:
- Competitive Compensation, including equity with Fundbox in the form of restricted stock units
- Generous PTO policy to include vacation, sick time and more
- Monthly lunch budget
- Total wellness benefits, including individual annual budget, mental and physical health resources and more
- Personal and professional development budget
- Stipend to improve your home office setup
- Premium coverage for health plans offered from day one (some options covered at 100% for Employees)
- 401k, Life insurance and disability benefits
Let’s not forget, we were recently certified by Great Place to work with an employee satisfaction rate of 94%.