{'title': 'Careers Job', 'job': {'absolute_url': 'https://fundbox.com/jobs/1962534?gh_jid=1962534', 'internal_job_id': 1221032, 'location': {'name': 'San Francisco'}, 'metadata': [{'id': 739318, 'name': 'Social Media Summary', 'value': None, 'value_type': 'long_text'}, {'id': 779557, 'name': 'Social Media Image', 'value': None, 'value_type': 'single_select'}], 'id': 1962534, 'updated_at': '2019-12-10T13:31:21-05:00', 'requisition_id': '3', 'title': 'IT Support Specialist', 'content': '<h2><strong>Job Description</strong></h2>\n<p><span style="font-weight: 400;">We build financial technology to help more business owners succeed. Our goal is to revolutionize the business economy by evolving how funding flows.</span></p>\n<p><span style="font-weight: 400;">The IT Support Specialist\xa0will be responsible for the day-to-day support of the company’s San Francisco IT environment including end user support, managing VOIP systems, and network troubleshooting. The IT Support Specialist will also be responsible for ensuring all employees, both local and remote, have consistent access to high quality IT support. We’re looking for a doer and a builder who is not afraid to deliver excellent service to employees and partners while helping to drive IT improvements for the company and always displaying a positive attitude with a self-starter mentality.\xa0</span></p>\n<h2><strong>In this role, you will</strong></h2>\n<p>\xa0</p>\n<ul>\n<li><strong>Resolve technical issues in a mostly Apple environment along with some Windows devices.</strong></li>\n<li style="font-weight: 400;"><span style="font-weight: 400;">Onboard and train new staff members, enforce security methods, reach out and help the team to be more productive in their day-to-day work.</span></li>\n<li style="font-weight: 400;"><span style="font-weight: 400;">Document procedures and improve IT workflows.</span></li>\n<li style="font-weight: 400;"><span style="font-weight: 400;">Manage and configure VOIP, AV, and telecom systems.</span></li>\n<li style="font-weight: 400;"><span style="font-weight: 400;">Manage and track all hardware &amp; software, ensuring that standards are being followed, licenses are maintained, and that compliance requirements are being met.\xa0</span></li>\n<li style="font-weight: 400;"><span style="font-weight: 400;">Work independently on-site and collaborate with global teams across time zones.</span></li>\n</ul>\n<h2><strong>You should have</strong></h2>\n<ul>\n<li style="font-weight: 400;"><span style="font-weight: 400;">4+ years of experience in IT administration</span></li>\n<li style="font-weight: 400;"><span style="font-weight: 400;">Technical understanding of VOIP, AV, and telephone systems (RingCentral and Zoom)\xa0</span></li>\n<li style="font-weight: 400;"><span style="font-weight: 400;">Experience troubleshooting Apple and Windows operating systems</span></li>\n<li style="font-weight: 400;"><span style="font-weight: 400;">Experience managing Google Suite environments</span></li>\n<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in building IT training programs for company employees and maintaining an IT knowledge\xad base\xa0</span></li>\n<li style="font-weight: 400;"><span style="font-weight: 400;">Understanding of networking concepts, protocols, and standards</span></li>\n<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in Meraki network administration</span></li>\n<li style="font-weight: 400;"><span style="font-weight: 400;">Experience managing and configuring JAMF (Apple device management)</span></li>\n</ul>\n<p><strong>\xa0</strong></p>\n<h2><strong>About Fundbox</strong></h2>\n<p><span style="font-weight: 400;">At Fundbox, we’re on a mission to help give business owners more financial power. Our story began when our CEO and co-founder’s mother encountered cash flow problems when she tried to grow her small business. The challenges she faced inspired our CEO to solve the most important problems for business owners and help them access capital and financial tools. Today, we combine cutting-edge machine learning and data science technologies with outstanding design and top-notch user support that earns rave reviews from our thousands of happy customers. Fundbox has raised over $100 million in capital from leading Silicon Valley investors such as Khosla Ventures, General Catalyst Partners, and Spark Capital. Fundbox has offices in downtown San Francisco, Dallas and Tel Aviv, Israel.</span></p>\n<h2><strong>San Francisco office</strong></h2>\n<p><span style="font-weight: 400;">Our San Francisco headquarters are located in the heart of downtown, just a few minutes walk from public transportation, great restaurants, and everything the city offers. 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Embracing our diverse backgrounds and abilities allows us to harness our creativity and achieve more, together.</span></p>\n<p>\xa0</p>', 'departments': [{'id': 59947, 'name': 'IT', 'child_ids': [], 'parent_id': None}], 'offices': [{'id': 5161, 'name': 'San Francisco Office', 'location': None, 'child_ids': [], 'parent_id': None}], 'office': {'title': 'San Francisco', 'caption': 'San Francisco', 'text': 'Our San Francisco headquarters is located in the heart of downtown, just a few minutes walk from public transportation, great restaurants, and everything the city offers. Our space is open and modern, with plenty of natural light, a fully-stocked kitchen, free drinks and snacks, and gourmet lunches. 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IT Support Specialist,
San Francisco

Our San Francisco headquarters is located in the heart of downtown, just a few minutes walk from public transportation, great restaurants, and everything the city offers. Our space is open and modern, with plenty of natural light, a fully-stocked kitchen, free drinks and snacks, and gourmet lunches. We take our jobs seriously, but we also know how to have fun, with sponsored social activities and plenty of opportunities to celebrate our achievements.

Job Description

We build financial technology to help more business owners succeed. Our goal is to revolutionize the business economy by evolving how funding flows.

The IT Support Specialist will be responsible for the day-to-day support of the company’s San Francisco IT environment including end user support, managing VOIP systems, and network troubleshooting. The IT Support Specialist will also be responsible for ensuring all employees, both local and remote, have consistent access to high quality IT support. We’re looking for a doer and a builder who is not afraid to deliver excellent service to employees and partners while helping to drive IT improvements for the company and always displaying a positive attitude with a self-starter mentality. 

In this role, you will

 

  • Resolve technical issues in a mostly Apple environment along with some Windows devices.
  • Onboard and train new staff members, enforce security methods, reach out and help the team to be more productive in their day-to-day work.
  • Document procedures and improve IT workflows.
  • Manage and configure VOIP, AV, and telecom systems.
  • Manage and track all hardware & software, ensuring that standards are being followed, licenses are maintained, and that compliance requirements are being met. 
  • Work independently on-site and collaborate with global teams across time zones.

You should have

  • 4+ years of experience in IT administration
  • Technical understanding of VOIP, AV, and telephone systems (RingCentral and Zoom) 
  • Experience troubleshooting Apple and Windows operating systems
  • Experience managing Google Suite environments
  • Experience in building IT training programs for company employees and maintaining an IT knowledge­ base 
  • Understanding of networking concepts, protocols, and standards
  • Experience in Meraki network administration
  • Experience managing and configuring JAMF (Apple device management)

 

About Fundbox

At Fundbox, we’re on a mission to help give business owners more financial power. Our story began when our CEO and co-founder’s mother encountered cash flow problems when she tried to grow her small business. The challenges she faced inspired our CEO to solve the most important problems for business owners and help them access capital and financial tools. Today, we combine cutting-edge machine learning and data science technologies with outstanding design and top-notch user support that earns rave reviews from our thousands of happy customers. Fundbox has raised over $100 million in capital from leading Silicon Valley investors such as Khosla Ventures, General Catalyst Partners, and Spark Capital. Fundbox has offices in downtown San Francisco, Dallas and Tel Aviv, Israel.

San Francisco office

Our San Francisco headquarters are located in the heart of downtown, just a few minutes walk from public transportation, great restaurants, and everything the city offers. Our space is open and modern, with plenty of natural light, a fully-stocked kitchen, free drinks and snacks, and gourmet lunches delivered daily. We offer a choice of comprehensive health, dental, and vision plans, 401k, Fundbox Fit fitness reimbursement plan, and commuter benefits. We take our jobs seriously, but we also know how to have fun, with sponsored social activities and plenty of opportunities to celebrate our achievements.

Diversity and inclusion at Fundbox

We’re proud to be an equal opportunity workplace as we know that diverse teams produce the best work. We’re committed to building a culture of innovation and inclusion across gender, race, age, sexual orientation, religion, disability, and identity. Here at Fundbox, we strive to uphold a system of values we call MOSAIC: Mission, Ownership, Speed, Achva (a Hebrew term meaning to help one another), Innovation, and Clarity. Embracing our diverse backgrounds and abilities allows us to harness our creativity and achieve more, together.