Travis Shaw has been in the IT business for over 20 years. In that time, he’s built up his own business, JET I.T. Services, while maintaining a philosophy of honesty, integrity, and reliable service when dealing with his customers.

When we asked Fundbox customers recently to name their biggest challenges, he told us that the biggest issue for him is one of the most basic: getting paid on time. We reached out to him to learn more about his business, and how Fundbox has helped him overcome that challenge.

Travis Shaw, Founder of JET IT
Travis Shaw, Founder of JET I.T. Services

Fundbox: Hi Travis, what’s your background, and what does your company, JET I.T. Services, do?

Travis Shaw: At JET I.T. Services, we do network services, everything from residential stuff to schools, small businesses, especially serving charter schools.

They can’t always afford to pay a full-time administrator, so they hire us. We come in at a lower cost, and the only difference is that we’re not sitting there all the time. They save by not having a full-time employee, and we come in when they need us. If they have an issue, they can go on to our website, they can contact us and open a ticket, and we can either remote in to their system to help them out. We also do a 2-hour response time.

We’ve been in business for 7 years and have 5 full-time employees. I was a network administrator before, then decided to open my own business. I’ve been working in IT since 1997.

Why did you decide to open your own business?

I started my business because I wanted the flexibility. Also, I wanted to do better for people.

You see people getting taken advantage of in this industry. You might see a customer get charged a lot of money for a 15-minute call. That’s normal in the I.T. industry, to do a one hour minimum call, things like that. I think there’s other ways to run a business without gouging the customer.

I don’t feel it’s right to take advantage of customers. Ethically, it’s not in me to do that.

Can you share some of your biggest challenges when it comes to finances or operating your business successfully?

Getting paid on time. We are an E-Rate certified provider and we also can qualify for government grants, so we don’t have many problems with schools, but sometimes with other businesses.

Most of our business comes from schools, so it’s very few customers that do pay late, maybe 30%. But sometimes, we give someone net-30 terms and they take 40 days or more to pay.

How did you learn about Fundbox and what led you to sign up?

Fundbox is integrated with QuickBooks, so when we look at an invoice, we see your logo at the top.

We signed up because we were looking for funding. We needed some equipment to land a bigger deal, and we decided to use Fundbox instead of putting it on a credit card and paying the interest. Of course Fundbox also charges a fee, but we could control that with our payment schedule.

We used Fundbox, got that equipment, provided the equipment to the client, gave the client 6 month terms, and it was a successful deal.

We ended up landing that school as a client. Now we have them locked in for 3 years.

Did Fundbox work the way you thought it would? Any other feedback to add?

Yes. I don’t do anything without researching it first! Fundbox works the way I expected it to and that’s how I continue to use it.

QuickBooks does everything automatically and that’s great. Fundbox was easy, very easy to use, and I like that it’s integrated with QuickBooks. Fundbox has really helped.

That’s what we aim to do! Thanks Travis.

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Content strategy lead at Fundbox. Irene is a writer, marketer, and content strategist with over 10 years of experience working with mission-driven businesses to bring their stories to life.